SharePoint 2013: Organization Browser does not display

Problem

You have a SharePoint 2013 farm.  Windows 7 is deployed among your users.  Their browsers include IE9 and Chrome.  A few users report that the organization browser does not display.  You verify this experience for a user and then perform the following checks:

• Silverlight is installed
• Silverlight is enabled
• Site is in local intranet zone
• Browser being used is IE
• Zoom level is 100%

Solution

1. Uninstall Silverlight
2. Install Silverlight

References

• IE 9 does not display Organization Browser silverlight version
• silverlight won't load in ie9