DocAve 6 Administrator: An error occurred while loading the node. You may not have enough permissions.

Problem

You administer a SharePoint 2013 farm.  You are working in DocAve 6 SP4 Administrator for SharePoint 6.  You want to view the SharePoint topology and are preparing to select the scope in the Scope panel at left.  You click on the top farm heading to expand it, and this reveals all of the web applications in your farm.  Next, you click on one of the web applications to expand it.  When you do this, an error message is displayed:

You also notice that the node does expand, but that not all of the site collections under this node are listed.

This can occur when the DocAve agent service account is not properly mapped to one or more web application content databases.

Solution

1. Launch SQL Server Management Studio as administrator.
2. Expand Security\logins.
3. Double-click the DocAve agent service account.
4. Select the User Mapping page.
5. Scroll down the list of databases until you find the web application content databases.
6. Verify that the DocAve agent service account is mapping as db_owner to each of these.  If it isn't, make it so.
7. Click OK.

References

• DocAve 6 Administrator User Guide (p10)
• DocAve 6 Installation Guide (p9)

Notes

• None