Problem
A user complains that the Upload Multiple Documents option is not visible from the Upload menu on a shared documents folder. The user has connected to site hosted on SharePoint Server 2007 Enterprise.
Troubleshooting
You verify the user's complaint by either logging onto the user's machine or by viewing a screen shot of the user's experience sent to you by the user.
Resolution
There are a couple of possible causes for this problem: the user has not installed Office 2003 or greater [1-4] or the SharePoint farm administrator has not enabled Client Integration [3, 5, 6], or both.
First, check to make sure that the user has Office 2003 or greater installed. If not, install it.
Second, go the Central Administration page, select the Application Management tab.
Click Authentication providers.
Click on the Default item listed, and then scroll down a bit to view the Client Integration section.
Make sure that the Enable Client Integration option is selected, and then click OK. Return to the client machine and then verify that the Upload Multiple Documents option is available.
References
A user complains that the Upload Multiple Documents option is not visible from the Upload menu on a shared documents folder. The user has connected to site hosted on SharePoint Server 2007 Enterprise.
Troubleshooting
You verify the user's complaint by either logging onto the user's machine or by viewing a screen shot of the user's experience sent to you by the user.
Resolution
There are a couple of possible causes for this problem: the user has not installed Office 2003 or greater [1-4] or the SharePoint farm administrator has not enabled Client Integration [3, 5, 6], or both.
First, check to make sure that the user has Office 2003 or greater installed. If not, install it.
Second, go the Central Administration page, select the Application Management tab.
Click Authentication providers.
Click on the Default item listed, and then scroll down a bit to view the Client Integration section.
Make sure that the Enable Client Integration option is selected, and then click OK. Return to the client machine and then verify that the Upload Multiple Documents option is available.
References
- Add one or more files to a library, Microsoft Office Support
- Good, Better, Best; Microsoft Office Support, Windows SharePoint Services Integration with Microsoft Office
- Plan authentication settings for Web applications in Office SharePoint Server, Microsoft TechNet, SharePoint Server 2007, 4/28/2009
- White paper: Good, better, best: Office and SharePoint Products and Technologies; Microsoft TechNet SharePoint Server 2007, 5/24/2007.
- SharePoint FBA Limitations and Options, Ryan Van Slooten, Nimble Coder, 4/23/2008
- Unable to upload multiple files, Microsoft SharePoint Forums, 7/10/2007
- "Upload Multiple Documents" option is missing in IE, Tarek Yehia Abd El Khalek, sharepoint2007/2010, 6/3/2010
- The Protected Mode option of Microsoft Internet Explorer may cause issues when attempting to use the Upload Multiple Documents or the Open with Windows Explorer options.
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