DocAve Manager 6: The username or password is invalid

Problem

You are installing the DocAve agent to a new node that you want to add to your DocAve management group, and you experience the following error while configuring the agent account:

 

This can occur when the DocAve user agent service account has inadequate permissions on the node you are adding it to. 

Solution

• Add the DocAve user agent service account to the local Administrators group.

References

• DocAve 6 Administrator User Guide (p9)
• DocAve 6 Installation Guide (p22)

Notes

• This is the easiest way to resolve this is error.